Carpet Buying Q & A - Where NOT To Buy Carpet!
Fletcher - 30-year Carpet Expert & Trusted Consumer Advocate
Should I Buy Carpet from Lowe's,
Depot or Costco?
shop at home improvement warehouses when I need lumber, lighting, nails,
potting soil or small hand tools,
and overall I think they have reasonable prices and a nice
But as a 30-year carpet expert, I think that buying new Carpet from
Lowe's, Home Depot, Costco or any other big box warehouse retailer may not be the
wisest way to go for most homeowners.
of these big-box retailers farm-out their measuring and installations to other
companies, and they use private labels
on their samples to make comparison shopping almost impossible. There are many other
important reasons why I don't recommend
buying new Carpet from big-box retailers.
need accurate and complete answers to carpet questions!
what I've experienced myself, I find that many BIG BOX salespeople are relatively new to the carpet
and flooring business and many lack sufficient product knowledge and
"hands-on" experience to
accurately answer even the most basic carpet questions. Working nights
and weekends by the hour at a home
improvement warehouse is surely a demanding job and many new retail workers are
hired after having lost their job from the downturn in the economy.
These nice folks have had to seek out other
employment opportunities just to make ends meet, but they are often overworked and
underpaid and don't likely have any experience in flooring. This means that there might not
be much passion for their new and hopefully "temporary" employment at
the local big box store.
Because buying new Carpet or Flooring is such a
big and important investment, ALL your carpet questions need to be answered
by someone who really knows what they are talking about! You've come to the
right place for answers! Read more about What Grade of Carpet Should I Select?
Box Corporate Conglomerates are Greedy!
think it's obvious that Home Depot and Lowe's got into the Carpet business
because they saw a golden opportunity to make some serious money selling carpet and
flooring by using their deep pockets and corporate muscles to negotiate
special flooring deals with a certain manufacturers.
They also have the ability to spend millions on advertising to lure-in
unsuspecting homeowners. In doing so
they have forced many long-standing, honest and reputable, locally-owned flooring stores to go out of
business. I am very sad about this and want to help and support locally-owned
flooring dealers any way I can.
Short List: The Best & Worst Places to Buy Carpet &
I prefer locally-owned, family-run Carpet businesses.
and Home Depot have certainly met homeowners needs for DIY home improvement products
and I shop there for many items like most folks do, but knowing what I know, I would never buy
carpet or flooring from them.
Why? Once you pay for the materials and labor
costs (which they want paid upfront and in-full at the time of ordering), the big box retailer is
pretty much all done serving you. They are
only in business to sell you the materials and they subcontract out
else, including the in-home measuring service and the installation to other
privately held companies or unknown subcontractors.
what do big box dealers have to say when you call them with a carpet
complaint? They will likely say that since THEY didn't install your carpet and
since THEY didn't manufacture your carpet, YOU have to seek a remedy with
either the carpet manufacturer or the carpet installation company. Basically,
this means you are on your own with little or no help from them!
means if you believe you have an installation problem with your carpet, you will
have to contact the installation company directly for a remedy. When
someone finally comes out to inspect your carpet they
may say your problem is not an installation problem, but a a
Now you have to contact the
carpet manufacturer directly and ask them to come by and take a look at
your carpet. They in turn will inspect your carpet and may say it is not a
carpet defect, but an installation problem or maybe they will blame you for improper care or abuse. This is the vicious cycle that makes
homeowners absolutely furious because no one is willing to accept responsibility for
their carpet complaint.
And what about those
incredible $37 carpet installation specials? It sure
sounds good at first, but is it really a good deal for you in the long run? Do you
know what they mean by a "basic" installation? It means that
anything you might need above and beyond their very limited definition of a "basic
installation" will add significant additional charges to your final bill.
You might not discover how much more this will cost you until the day of
installation when the installers arrive with your carpet and then ask you to pay
hundreds of dollars more for additional services before they will begin.
are just a few of many reasons why I only
recommend buying carpet from a reputable, locally owned, family-run floor
covering business. They have a vested interest in your community and will go
the extra mile to make sure you are completely satisfied.
I don't like hearing about
all those huge corporate profits and mega salaries paid out to big-shot corporate CEO's while millions of
hard-working Americans are underpaid, over-worked and struggling to
support their families with a low hourly working wage.
The typical corporate mindset is mainly concerned
as much profit as possible and spending as little as possible on wages,
healthcare and customer service. The truth is, buying from locally owned small
businesses is far better for you and our economy, better for local job creation and better
for your community schools. roads, and the long-term future of your children!
that you know several good reasons why I only recommend buying from a locally-owned, family-run carpet business,
I ask that you consider buying locally. Not only will they treat you
like gold, but they will take very good care of you before and after the sale. See
who I recommend near you.
"Soft" Nylon Styles a Wise Choice for Heavy Traffic Applications?
Question: We just bought a house and need to re-carpet. We've got a quote from Lowe's for a Mohawk carpet,
53-oz face-weight, 6.5 tuft twist, BCF, 100% Lisse® nylon, "textured"
style carpet. We like it but I have been rethinking
it because I'm not sure it is dense enough. This carpet is for our entire
upstairs, two bedrooms, one office and the main stair well. It's only
the two of us, but I want to make sure we are making a good investment. Does
this carpet sound like a wise choice? Would you advise something more dense? We checked out a more dense carpet made by Pacific Coast (I
think) and it would be $500 more for the same amount. I just don't know if the higher density justifies the added cost. Let me know what you think!
Your carpet selection basically seems fine to me based on what limited carpet
info you have told me. 53 ounces is a good carpet face weight. But you didn't
say how much the carpet cost per yard or what carpet pad you selected and how
much that will cost, or the density ratings of the carpet or padding.
The soft nylon carpet you are considering might be a good selection for your needs and
lifestyle, but without knowing all the specifications I can't say for sure. Lisse'
is one of the newer "soft" nylon styles and is more expensive than a standard nylon carpet
feels more soft to the touch. Other branded "Soft" nylon styles are
called Tactesse®, Lisse® and
Caress® to name a few. Tigressa®
is another soft nylon brand you might encounter.
"Soft" Nylon Carpet Styles
Homeowners prefer to
buy the softest carpet. Fiber manufacturers create this extra softness by making the nylon filament thinner.
However, by doing so,
it may reduce the resiliency or durability of the carpet.
Resiliency is defined
as the ability of
the carpet fiber to spring back to it's original shape after being compressed or
walked on. If
the resiliency is reduced by making the strand thinner, the carpet may not retain it's
like-new appearance as long
and might mat down or "crush" more quickly than a standard denier nylon
crushing of the pile is not typically covered under the carpet manufacturer's
limited warranty. Once the carpet
fiber begins to mat
down, there is little that can be done to restore it to it's original like-new
I do like the look and
feel of soft nylons but the added cost and potential reduction in resiliency would make me hesitate if I wanted more than 10 years of use or
in moderate to heavy
you ever read a manufacturer's carpet warranty completely?
You'd be surprised to discover how many hoops
you have to jump through just to keep from inadvertently voiding your new carpet
Learn more about Carpet
Stain Warranties here.