New Carpet Warranties
Fletcher - 30-year Carpet Expert and Consumer Advocate
Important That You Read Your New Carpet Warranty.
carpets sold today have been treated in some way to help resist stains. Some of the
MORE popular branded
types of carpet anti-stain treatments are known as:
Stain Resistance is the ability of the carpet pile to resist permanent stains. No
carpet is fully stain-proof and manufacturer warranties typically exclude any stains caused from:
want their new carpet to be
very stain-resistant, but there are many types of stains that are NOT covered under your
new carpet stain warranty. Here are some of the common stains NOT covered by
most new carpet warranties:
and non-beverage substances.
colored natural dyes as in mustard, teas and other hot beverages.
that can destroy or change the color of carpets such as bleaches, acne
medications, plant fertilizers, drain cleaners, and plant food - to name a
urine, and feces.
What type of anti-stain coverage do you have?
if its not confusing enough, you need to know that the Fiber Manufacturer is who
actually provides the stain warranty to the consumer. Contact the following fiber
manufacturers for further information on care and cleaning and limited stain
warranties for your specific carpet as specified by the warranty page.
companies who provide the Topically Applied Stain Treatment may also be involved in a
warranty claim if there is a problem related to staining. This might include
products like Scotchgard®
you have Carpet Stain Warranty questions you can call the fiber manufacturer
or directly to get answers to common customer concerns.
Call Anso Consumer Hotline at 1-800-441-8185
ANSO®: Call Consumer
Hotline at 1-800-441-7429
Call their 24-hour hotline 1-800-633-3208
SORONA®, WEAR-DATED®: Call 1-800-266-4295
Have You Read Your New Carpet
hate carpet warranties. They are all terrible. It's an eye opening experience to read any
new Carpet warranty.
There are so many limitations and exclusions, it's easy to see that they word
it in such a way to make it very difficult for homeowners to
substantiate a valid warranty claim. You must follow their care and
maintenance instructions and requirements
to the letter or risk voiding the warranty.
just about every carpet warranty and they all say that you must be able to prove that the carpet is defective in order to get a remedy. If your carpet does not perform as well as you had hoped then they
will likely assume you have selected a carpet that was not capable of
withstanding your level of foot traffic.
If you abuse your carpet in any
way, like not vacuuming enough, or vacuuming with the wrong vacuum, it can
also void your carpet warranty. If you have pets that are not
housebroken, your warranty is shot. From what I have witnessed over the years,
the carpet manufacturer can deny your claim for any number of reasons, and
they usually do.
Warranties expressly exclude fitness for a
particular purpose. That means if you choose a carpet that is not designed
withstand your level of foot traffic, you will have no warranty coverage if it
wears out too fast.
Most warranties also exclude matting and crushing. Read
what the manufacturers warranty limitations are, what your responsibilities are
and keep an eye out for sneaky terms like "Affected Areas Only" or
"You are required to
have your carpet professionally cleaned every year or two or you will void the manufacturer's
Here is a recent post from a
"I purchased a carpet almost three
years ago. The carpet from year 1 has matted. The twists have come out in
the heavy traffic areas. I called Home Depot 3 times over the past 2 years
and was told nothing could be done about it. This last time they finally filed a
complaint (with the manufacturer). They asked for my cleaning records which I didn’t have. They
would not even look at the carpet. I was never told about this when I
purchased it and it is not written anywhere on my receipts. I told them you
get a written warranty on almost all products on the package. You get a
written warranty when you buy a car or appliance. Why are carpet
manufacturers able to get away with not giving it to consumers at the time
of purchase. I was told it was on the back of the sample. I guess we are to
take a pencil and paper and sit down and write the warranty out ourselves."
Carpet Professor Says...
though I don't put much value into any new carpet warranty, you still should
follow the carpet care instructions to the letter. It will ensure your carpet
will last as long as possible.
most homeowners never receive a copy of their new carpet warranty from the
retailer. Now that you know this, be advised that it is your responsibility to
ask for, and obtain a complete copy of the manufacturers warranty for the
type, grade, style and brand of carpet you have purchased.
the retailer never gives you a copy, and you fail to comply with all the rules
and requirements outlined in the warranty, you can't go back and blame the
retailer when your warranty claim is denied.
the other hand... If you do get a copy but you don't take the time to read it
and follow the proper care and maintenance instructions, don't be surprised
when your warranty claim is denied. Visit
my Carpet Care Page to
learn more about how to properly care for your carpets.
Download and read a copy of your new Carpet Warranty:
Home Depot Carpet
Carpet Warranty link
Are Carpet Reimbursement Limitations?
you can substantiate a valid claim with a carpet manufacturer or fiber
manufacturer, they may pro-rate
your reimbursement amount depending on how old your carpet is when your carpet
carpet does not perform according to the warranty, the
manufacturer may offer you a credit equal to the cost of the "carpet only",
in accordance with the following 10-year reimbursement limitation schedule: