After 30+ years in the business, I'm sharing my knowledge and experience with homeowners who want to choose wisely, avoid scams and get qualified installs from a reputable dealer.
"How To Choose New Flooring Like A Pro"
You Only Recommend Local
Locally-owned and family-run carpet stores are my favorite because they stand behind their products & workmanship. These are your neighbors and they pay state and local taxes to help support your schools and maintain your roads.
They thrive from building an honest and reliable reputation over many years. They need referrals and repeat customers in order to survive.
I think if they have been in business for a number of years, have good reviews and hire qualified and knowledgeable staff then it is likely they are a reputable carpet and flooring dealer.
I receive way too many of emails from homeowners who say they are unhappy with the carpet they purchased from nationally advertised carpet retailers and have had trouble getting any recourse regarding their carpet complaints.
These retailers often include:
Homeowners email me hoping I can help them get their carpet problems resolved. They are often upset or angry about they way they are being treated. Unfortunately for most homeowners, it's already too late and the damage has been done. When they email me they often say something like;
"Every time I call the company to ask for help they say they will
call me right back... but they never do!
Or they may say...
"I've been calling and trying to get someone from the box store to come out
and take a look at my carpet problem for more than a month!"
The Carpet Blame Game
Even if someone does show up to see what you are complaining about they may not be willing to accept any responsibility. If you have kids or pets, they may blame them for causing the problem. They may even blame you for not taking proper care of your carpet.
If you had your carpet cleaned recently, they may blame the carpet cleaning company for creating the problem. They might even blame your vacuum for being too old or too powerful.
No matter what they say, most consumers are not prepared for all the hoops they must jump through in order to get anyone to do anything about their carpet problem.
It can takes months to get a remedy, if you get a remedy at all. The best way to avoid this nightmare from happening to you is to buy from a local reputable carpet store.
The 3 Most Common
1. Bad or Poor Quality Installation
Most common, consumers discover a carpet installation problem.
It's hard to get qualified installation these days, especially when you buy from a "big box" carpet retailer. They have always had a hard time finding and keeping qualified carpet installers.
Now they farm out all their installations to subcontractors, some good, some not so good. When carpet is installed improperly the carpet will start to wrinkle, ripple or buckle in the main walkways, on stairs and hallways. To fix the problem, all the furniture needs to be moved out again and the carpet needs to be re-stretched.
Unfortunately most carpet installation warranties expire after one year, so if you don't call and get it resolved within the first year you will have to pay to have the carpet re-stretched.
Bad carpet installation can easily cost you hundreds in repairs and re-stretch fees and potentially cut the life span of your carpet in half.
2. Defective Carpet
Sometimes homeowners end up with a defective carpet. Usually it is a appearance issue where the color is lighter here and darker over there.
Sometimes tufts are coming loose or the backing is defective. In this case, a representative from the carpet manufacturer will need to see your carpet and determine if you qualify for any adjustment or correction. This means you might get a partial in-store credit to have a portion of the carpet replaced.
If you are lucky enough to get any credit at all you may still be responsible for paying for furniture moving and installation of the replacement carpet. Take another day off work, move furniture around and wait around for the installers to show up.
prepared: The replacement carpet may not quite match your existing carpet in
color or texture.
3. Low Quality Carpet
The worst thing that can go wrong is when your carpet mats down and looks horrible, especially in the main traffic lanes, hallways and on stairs.
The tufts were once soft, upright and fluffy. Now they are laying down flat as a pancake and look worn out. You can clean, rake or vacuum all you want but nothing will get those tuft to stand upright again!
This means you have bought a poor quality carpet, likely made from Polyester, or P.E.T. Polyester fiber, which resists stains but has poor resiliency. You may have been charged big money for low quality carpet!
Carpets made with Polyester fibers are prone to matting and crushing of the pile and there is rarely any manufacturer warranty coverage for it.
If you bought from a locally-owned carpet retailer, they may be willing to help you resolve this situation, unless too much time has passed since the carpet was purchased.
Learn about Carpet Fibers
Have You Read Your New Carpet Warranty?
It amazes me to know how few actually read the manufacturer's carpet warranty. It certainly is an eye opener! Carpet warranties are worded in such a way that it practically takes an act of congress to substantiate a valid claim.
Homeowners are required to follow strict care and maintenance procedures or the warranty will be voided. This includes periodic cleanings, proper stain removal techniques, and selecting a carpet that is suitable for your application.
Simply put, you have to make sure you select a carpet that is designed to handle your level of foot traffic. If you don't, they will say you have abused your carpet and the warranty is null and void.
Learn about Carpet Stain Warranties
Why Buy Carpet Locally?
Even if you do have a carpet problem or concern, you won't get the runaround from a local, reputable carpet dealer. They can't afford to have any unsatisfied customers. You are more than just a number to them.
These are your neighbors who have built their longstanding business and reputation based on honesty, integrity and word-of-mouth advertising. They strive to provide first-class service and have a vested interest in your community.
Locally owned carpet stores hire and train local people who pay their fair share of state and local taxes to help support your schools, maintain your roads and do so much more for your community.
Locally owned carpet stores stand behind their products & workmanship. They will help you every step of the way from start to finish to make sure you are completely satisfied with your carpet purchase!
Print my free Before
You Buy New Carpet Checklist
Not only must you acquire qualified carpet installation, you must also choose the right grade of carpet and padding too. Just as important is making sure you buy from an honest and reputable carpet and flooring dealer. These are the real secrets to buying new carpet like a pro! See who I recommend near you